Dear Reader: NEVER, EVER call Yellow Cab City of Albany. If you see one of their vehicles, do not flag it down. Instead, flip it off.
This morning I had an appointment at 8 a.m. The appointment is 2 or so miles away from my home. At 7:29 a.m. I phoned this cab company who picked up the phone and yelled, "HELLO!" I told them where I was, and where I needed to go.
"ONE-SIX-TWO-TWO 9th STREET...", he said. He hadn't been listening. I know this, because he cut me off as I initially told him my address. Again, I told the man on the phone where I lived. "15 minutes," he told me, and hung up.
Eighteen minutes later I called back to ask if the cab was still coming. He said he would call me right back. 30 seconds later he did, to tell me the cab was 2 minutes away. 5 minutes later I rang this crappy company again.
"Oh no," the man said when I informed him the taxi still hadn't arrived. At this time it was less than 10 til 8. I began complaining that I would be late to my appointment because the cab was missing, and that's when this fine, upstanding business man HUNG UP ON ME. Naturally, I called right back.
This is when he began screaming at me, telling me something about the driver, but I could not understand him. I tried to speak, but was once again hung up on.
In the end I had to cancel my appointment, and because I did not give 48 hours notice it may cost me $60.
Never, ever call this company, ever. I don't care if you accidentally cut your arm off and all the ambulances in the Bay Area are MIA. You'll die in a pool of your own blood waiting for these losers to do their job. Avoid at all costs. 100% unprofessional and absolutely unreliable.
[cross-posted at Yelp]