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October 01, 2009

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I *hate* SunTrust. I used to have a checking account but canceled it after I started getting charged $10/month out of the blue, and when I called to ask why I was told they never, ever offer free checking to anyone, not even students. Which was a blatant lie, since I had been using a free checking account there for years.

Unfortunately, our mortgage is with them, and I am really regretting going with the lowest interest rate right now. We just recently were able to start paying online--For the last five years we've had to mail them the payment. We couldn't even have it taken out of a bank account automatically because they would only do that with a SunTrust checking account.

Also, when we got married I changed my name. Everyone else, even the god damned DMV, made it relatively easy to do this. Not SunTrust. I would have to mail them a form back, including a check for $10, and then go to their downtown branch to do some other bullshit paperwork and, get this, pay them another $40. That's $50 for them to change my last name in their system. If the government can do this shit quickly and for free, why can't the company that I pay hundreds of dollars to every month for my mortgage?

I will say that Regions, who Ian and I both have (separate) accounts with, will not let you transfer money online between accounts unless you add that person onto your account. And I can't just add Ian as an authorized user; his name would have to appear next to mine for everything, including checks. I don't really have an issue with that except that it's stupid. It seems pretty antiquated that I can't transfer money to my husband's Region's account unless I make the checking account 100 percent his, too.

I love my credit union (Ascend), but their online banking is kind of shitty. If they ever improve, I'm moving everything over to them.

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