Closing your account when you cannot access a branch is an exercise in futility. Nigh impossible. I've called three times to find out how to do so, with each call resulting in the answers 1) mail a letter and 2) if your balance isn't exactly zero, we charge $20. (I suppose if your balance is less than $20 they charge you $36 for an overdraft fee, then leave your account open.)
So, I mailed the letter. And I attempted to get the balance down to $0.00. Problem is they never closed my account. Two weeks after mailing the letter my account was still open (and overdrawn thanks to an errant auto withdrawl I had overlooked). I called to see about the hold up, and was told I mailed my letter to the wrong address. Silly me, I'd used the ONE POSTED TO CONTACT THEM on their website. Stupid girl. I was supposed to mail to it a SPECIAL address, one SunTrust failed to give me on each subsequent phone call about closing my account.
These people are so incompetent that it is downright astounding.
Why, why, why could my letter not have been forwarded to the proper desk? Why? Why? Why must the burden fall on the customer?
I'm still not done with these fuckers. Thanks to their continuing shitastic customer service. They are like a leech sucking the lifeblood from all that dare tangle with them.
I'm begging you SunTrust: Let me be done with you.